Crisis Management

A crisis management plan is the process by which an organization responds to a sudden emergency situation. All officers and advisors should be aware of the crisis management plan. This plan should be discussed with every member during their membership orientation program. The following guidelines are to be used when a crisis occurs on or off chapter property. Some chapters may already have similar crisis management procedures, and this process supplements those procedures.

 

General Procedure

  • Remain calm.
  • The president is in charge of any emergency situation, and he should consult other members who may possess more expertise or insight when making decisions.
  • In the event that the president is absent, the next ranking officer assumes control.
  • Have the president dial 911. In nearly all cases the president should briefly and calmly explain the situation.
  • Notify the chapter advisor, BOG chairman. The BOG chairman or chapter advisor must contact the chapter’s success manager within 24 hours of the incident.
  • Close the chapter house at once. Permit only members, alumni and appropriate officials to enter. Assign a few responsible members to calmly control access to the chapter house.
  • Assemble the membership for a chapter meeting. Explain that there is an emergency and the house is closed.
  • Do not discuss details, speculate on events or otherwise project consequences until the police, your advisor or school officials have arrived. Members are not to speak with anyone outside the chapter regarding the incident.
  • The president is the official spokesperson for the chapter. If the news media should contact the chapter, please contact the Executive Offices immediately. NO STATEMENT OR COMMENT SHOULD BE GIVEN. Release no names until an investigation is completed.

Serious Injury or Death of a Member

  • Do not notify the parents. Medical personnel or the police will notify the family.
  • Provide parental contact information to the authorities.
  • Do not remove any personal items from the deceased member’s room.
  • Do not let members enter the room. Temporarily move the deceased member’s roommate and keep the door locked, if possible.
  • In an emergency, use extreme tact and caution in your actions and statements to members. Where possible litigation may follow, be extremely cautious about jumping to conclusions or speculation.

Please direct any questions regarding this information to
1-800-PKT-1906